Holloway Friendly adds Suzy Esson to its Executive Team

Suzy Esson has been promoted to Director of Operations and will join Holloway’s Executive Team with immediate effect.

Suzy joined Holloway Friendly as Head of Member Services in May 2017 from Capita. Her role expanded in 2019 to encompass more of the operational elements of the Society. She has been instrumental in developing and implementing significant operational efficiencies within the claims, underwriting and servicing departments. This success is evidenced by the numerous awards the underwriting, claims and service teams have won recently from companies such as COVER, MoneyFacts and FT Adviser.

It’s a year since Holloway launched its inclusive Mental Health underwriting approach which has enabled the Society to offer more Members access to income protection even if they have had suffered mild mental ill health in the past.

The newly formed Director of Operations role will ensure the Society continues on its fast-paced transformation of its front-line services for its Members and their Advisers.  In addition to leading the underwriting, new business, claims and member services functions, Suzy will assume the additional responsibilities of developing Holloway’s people strategy.

Holloway’s CEO, Stuart Tragheim has said “I’m delighted that Suzy is joining our Executive Team as Director of Operations. Suzy’s continued passion and drive for putting the members at the heart of everything we do shines through in everything that she does. Over the past few years, she has developed and delivered significant changes which has allowed us to make a real difference for our Members and Advisers. I know she will continue to make great strides forward in her new role to ensure we continue to offer a market leading service to all.”

Suzy adds ‘I am thrilled to be taking on a new challenge within the Society. It’s really important to me and my team that we offer the best service we can, whether that’s during underwriting, when a Member makes a claim or if we’re dealing with day-to-day enquiries.  I am committed to ensuring we continue to deliver great service and drive operational efficiencies, but more importantly, that we’re here for our Members when they need us the most.