Talk to us. Whenever you need us.

Member Assistance Programme

Even if you're not making a claim, we're still here for you. Our Member Assistance Programme, provided by Care first, is a complete support service that offers counselling and advice to members via a freephone number, 0800 484 0818, 24 hours a day, 365 days of the year.

If there's a problem, please share it with us. We can help.

(This service is provided by a third party.)



Why should you call?

For counselling

All counsellors are accredited to the British Association for Counselling and Psychotherapy (BACP), and can provide support for anything you wish to discuss, including:

  • Bereavement
  • Relationship breakdown and bullying
  • Changes at work
  • Pressure, stress, work-load
  • Illness

The service is confidential and neither Holloway Friendly nor your GP will be informed if you use it without your consent.

For information

Specialists are available to help you find practical answers to real-life questions covering:

  • Financial
  • Tenancy
  • Consumer
  • Benefits
  • Employment
  • Health

Any issues discussed will be confidential and not shared with Holloway Friendly.

It’s not just about claims. Our Member Assistance Programme is there for anyone, whether they’re claiming or not.

Maxine Jannetta

Claims Specialist

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