GP Consultations

We asked Advisers what services they'd most like us to add to My Sick Pay. We listened and we're delighted to tell you we’re adding free and unlimited GP consultations for your clients and their families. 

Free and unlimited GP Consultations 

We think it’s the smart way to see a GP. Here’s what they’ll get …

Faster healthcare

Your clients can book an appointment to speak to an experienced, practising GP, usually within 24 hours. Meaning faster appointments and quicker help and treatment. The amount of appointments they can book is unlimited.

24/7 appointments

They can choose an appointment time that works best for them. With no need to make a trip to the GP surgery, a consultation could be at home with a breakfast coffee, during their lunch break at work, or even in the middle of the night. 

Available both weekdays and weekends, the GPs at HealthHero will flex around your client's busy work and family life. 

Prescriptions, referrals and fit notes
At the end of the consultation, HealthHero GP will be able to email them a private prescription if it’s needed.

They can also provide your clients with referral letters and fit notes, just like a regular GP.


Is HealthHero GP part of your client's insurance contract?

No, it’s something extra we give them to say thanks for being with us. Whilst we hope to offer it for the long term, we can’t guarantee it will be available for the full length of their insurance, and it’s possible the service could change from time to time.

Do HealthHero share my client's personal or medical information with Holloway Friendly?

No, we don’t receive any individual’s information from HealthHero, they keep it securely and privately.

The only information we share with HealthHero is our insurance policy numbers, so they can check whether someone is able to register through Holloway Friendly. 

Do HealthHero share information about my client's NHS consultations with my NHS GP?

They won’t share details of their consultations without permission.

There are certain medications that they aren’t able to prescribe to your clients unless they provide permission to let their GP know, for health reasons, but they’d explain that if they need to prescribe one of these.

What qualifications do HealthHero GPs have?

HealthHero GPs are all fully qualified GPs with UK-based NHS experience. Their GPs are continuously monitored to ensure they maintain their skills to the highest standards.

Do HealthHero GPs make NHS prescriptions or private prescriptions

They can provide private prescriptions where appropriate. For many medications, these can actually cost less than NHS prescriptions. However, your clients always have the option to contact their GP to ask for an NHS prescription after the consultation instead.

Can my client use the service in emergencies?

Your clients must not use the service for emergencies or urgent conditions. If they believe that they're in an emergency or life-threatening situation, they should contact their local emergency services immediately.

They may still need to see their own GP or contact the emergency services if the GP they speak with feels it’s necessary.

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