Looking after your clients

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Your clients are important. To you, and to us.

We believe our ethos is different to other providers of protection products. We do not follow strict and rigid procedures, and will flex our processes if we think that’s the right thing to do.

This applies throughout the client journey, from our approach to underwriting, right through to the way we deal with claims, and we have an admirable claims payment record.

Your clients are more than a number – this section sets out all the benefits they can have. 

    It is important that your clients can be confident their claims will be dealt with and paid – we have a sympathetic and individual approach to claims processing and we set out examples of how this looks in real life together with a number of case studies.

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