Coronavirus Update

This page is for Financial Advisers - if you are looking for the Member and Applicant coronavirus information, please click here

Page updated at 09:00 Wednesday 27 May 2020

Holloway Friendly Approach to COVID-19 – For Financial Advisers

Click here for our updated FAQs or see below for an overview of our approach. Our previous updates have been archived and you can find them here

Are you open for business? 

We’re open to receive new applications.

Our active product range is available on your usual portal.

We’re also ready to deal with enquiries or requests from you about your clients existing plans.

Please speak to your usual contact if you need any help with anything.

We’re open from 9.00am to 5.00pm, Monday to Friday.

Are there any specific COVID-19 related changes?

For a short time we withdrew some of the options on our plans. Some of these options are now available, please check your usual portal for more information.

From 13 March 2020 all our plans have been written with a “coronavirus exclusion”, so any claim caused by COVID-19 would be excluded.

We can consider new applications even if your clients are furloughed (or in the equivalent self-employed scheme). If this applies to your client, it is important to remember that whilst this financial support continues, they may not be eligible to claim the full benefit (or in many cases receive a benefit at all) as any continuing income, which would include the furlough amount, would be deducted from their claim benefit. With this in mind be sure when making such applications to specify when you wish cover to start or if this is to be decided in due course.

What have you done to help my clients?

We have introduced a new “payment holiday”.

This is a new benefit if your client suffers financial difficulties, and allows them to temporarily stop paying their monthly payments.

Your clients can use the “holiday” after they’ve been paying for their plan for at least 3 months.

During the payment holiday your client won’t be able to make a claim. 

At this time this option is available up to 15 July.

This benefit is in addition to the Career Break Option that is already part of our plans.

How can my clients make a claim?

We are here for all your clients who need to claim.

There are 2 ways your clients can make a claim:

1. With your support they can complete the “claim notification form” on our website

    2. If they prefer to speak to someone, they should call us on 01452 782 754. We’re open from Monday to Friday, 9.00am to 5.00pm.

    How will you support my clients?

    Our support is tailored to your client based on their needs and could include:

    • A clinical review with a Nurse by phone or video conference.
    • Putting your client in touch with our partners, who offer counselling and rehabilitation in many areas or who have specialist Nurses who can support your client through their illness or injury

    Care first is our support service for Members and their families. It can be used at any time without making a claim. Care first are open 24 hours a day, 365 days of the year. They have British Association for Counselling and Psychotherapy (BACP) accredited counsellors and Citizen Advice trained information specialists, and offer an interpreter service in 150 languages.

    You can find further information with our updated FAQs here

    This page is up to date as at 27/05/2020.

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