Jan 3, 2018

Press Release: Holloway Friendly paid 96% of claims in 2017

Holloway Friendly paid 97% of claims in Q4 and 96% of claims in 2017. This follows a year of significant growth and change for the Gloucester based Society.

“Our claims team have worked incredibly hard this year to improve the claims process and to enhance the experience for our members. This improved service has resulted in claim decisions being made within an average of 3.5hrs in October 2017 which is a considerable reduction from the average 12 days at the beginning of the year” said Mike Taylor, COO. “We want to make sure that we provide our members with an excellent claim journey. Our tele-claims service means that we can take the hassle away from our members filling out lengthy claim forms at a difficult time in their lives.”

The improvements to the Society’s claims process include:

  • The removal of traditional claim forms, causing unnecessary delays in gathering information
  • The introduction of tele-claims with a dedicated claims specialist, allowing decisions to be made within a number of hours
  • The implementation of e-signatures, supporting prompt claim payments

Albany Park Finance’s General Manager, Joseph D’Cunha said “it’s reassuring for us to be able to recommend a Holloway Friendly income protection plan to our clients, knowing should they need to claim, they’ll be dealt with speedily and looked after from a service perspective but more importantly they’re buying a plan that will pay their benefit when they need it.“

Stuart Tragheim, CEO of Holloway Friendly, added “In 2017, we achieved some great milestones for claims and helping our members. In 2018 we’re determined to better these and more to help drive change in the income protection market.”


If you have any further questions please email them to Georgia d’Esterre, Head of Marketing via email at Georgia.d’Esterre@holloway.co.uk or by phone on 07914 676190

This release is for immediate issue via email and www.holloway.co.uk.

Holloway Friendly is the original Holloway income protection company founded over 135 years ago in 1880 by the MP for Stroud, George Holloway, and was the first insurer in the UK to offer cover against loss of income through accident or illness.

Holloway Friendly is a mutual friendly society active in the UK advised income protection market. It currently offers products which protect members and their families against income lost through accident and sickness, via financial advisers from its HQ in Gloucester.

Related articles

Jan 18, 2017

Press Release: New team at Holloway Friendly starts to take shape

Last summer Holloway Friendly appointed Stuart Tragheim as its new CEO.

Read more
Apr 13, 2017

Press Release: Insurance companies pressed to improve claims experience

Insurance providers are being called on to work harder to improve the claims experience for clients...

Read more
May 3, 2017

Press Release: Holloway Friendly adds Harwood to its Senior Executive Team

Paul Harwood joins Holloway Friendly as Finance and Risk Director and will oversee the risk management and...

Read more
Download acrobat reader