Holloway Friendly launch clinical assessments for Members

As part of their pro-active claims management approach, Holloway Friendly are now offering Members a clinical review at the beginning of their claim journey. The inventors of income protection have added this important service due to the extra demand they have seen in their claims area due to COVID-19.

Partnering with Health Claims Bureau allows Holloway Friendly to offer a clinical review with a Nurse, either by phone or video conference, so they can offer early support, treatment and rehabilitation to their Members. The addition of this new service means Holloway’s claims specialists aren’t having to wait for delayed GP reports, or for Members to see their Doctor, before they make a decision about the Member’s claim. Ultimately, this means the Member will receive their income protection benefit payment more promptly at a time when it’s really needed.

The Society wanted to find a provider who could build upon their award-winning claims service which they were recognised for at the MoneyFacts Life and Pension awards last year. The addition of the clinical review which details the Member’s symptoms and concerns, and allows for a tailored treatment plan to be recommended, is a welcome extension to Holloway’s specialist team of experienced claims assessors.

Suzy Esson, Head of Operations at Holloway Friendly commented “Myself and the claims team are delighted to be partnering with HCB at such a vital time. The impacts of COVID-19 have been felt by us all, but the strain on the NHS has been immense and we wanted to find a way to take the pressure away from Doctors, as well as providing a quicker response to our Members by fast tracking their medical reviews. This new approach is another important tool for us to really understand our Members’ claims and what support they need from us at such a difficult time.”

HCB's Managing Director, Jim Harris said "Having served the Income Protection Community for 36 years, I understand very well the likely pinch-points for insurers when processing claims, and I am delighted to be able to partner with Holloway Friendly so we can support them in processing their claims efficiently during this extraordinary time, as well as providing much needed support, advice and signposting guidance to their Members.”